Shipping: 

How much does shipping cost?

DoneGood offers free shipping to U.S. addresses for orders of $49 and up. For orders under $49, DoneGood provides flat rate U.S. shipping for $5.95.

If you are a Karma Wallet Member you will get free shipping and 10% cashback on every order.

DoneGood currently can only provide shipments to U.S. If you've been with us for a while, you might notice we're not shipping to Canada anymore. Due to difficulties with international shipping, including shipping and customs fees, we have suspended shipping to Canada for now, but hope to be back soon!

When will I get my order? 

Since our items ship directly from the companies that make them, delivery times vary based on each company's process. While most brands aim to ship within a few days of receiving your order, some, like Amourlinen, may take up to 3 weeks as they create custom-made items. Be sure to check the Shipping & Returns section under the products for any specific details.

Can I cancel or change my order? 

Whether you are able to cancel or change your order depends on the brand that you purchased from. If you need to cancel or change your order please contact us at team@donegood.co ASAP so we can reach out directly to the brand and see if we can make it happen.

Why are my items arriving separately?

Our aim is to reduce shipping emissions and waste whenever possible. DoneGood uses a drop shipping model instead of having products shipped to our warehouse, then shipping them to you. This means each item ships separately from the brand it comes from. Once an item ships, you'll receive a tracking number for each package via email. If you have questions about your order, please reach out to us via email at team@donegood.co.  

Help! I’ve put in the wrong address.

If you've accidentally provided the wrong address, let us know at team@donegood.co so we can notify the brand. Please note that any costs associated with reshipping to the correct address will be your responsibility.

 

Returns & Exchanges:

What is your return policy?

We adhere to the return policies set by each individual brand. You can find specific details under the product description or on the brand's page. If you need assistance locating this information or have any questions, please reach out to team@donegood.co.

How do I make a return or exchange? 

Email us at team@donegood.co and we’ll help you through the return or exchange process. Please include your order number and the name of the item you would like to return or exchange.

My Item Arrived Damaged

Sorry about that! Please email us at team@donegood.co with your order number, a description of the damage and photos if available so we can contact the brand and figure out a solution quickly. 

 

DoneGood Brands:

How does DoneGood select the brands on your platform? 

We seek out brands that not only create high-quality products but also make a positive impact on the world. From ethical and sustainable practices to fair wages and community investment, we prioritize brands that do good for both people and the planet. You can find detailed information about each brand's social and environmental impact on the product page or learn more on overall criteria here.

I know a brand I’d love to see on your platform

We'd love to hear from you! Simply recommend a brand through this form, and we'll check them out. 

 

Karma Wallet Card Membership Benefits:

What is the Karma Wallet Card?

The Karma Wallet Visa® Card is a prepaid reloadable debit card that offers 10% cashback and free shipping* on DoneGood purchases. Plus, you can earn up to 20% cashback* on select sustainable brands outside of DoneGood, and other sustainability perks. It's quick to sign up, with no credit check required. Discover the full benefits of the Karma Wallet Card here.

*This optional offer is not a Pathward product or service nor does Pathward endorse this offer. Up to 20%* cashback with eligible brands.

How do I get free shipping on DoneGood?

Use your Karma Wallet Card at checkout and the associated email with your Karma Wallet account, and free shipping will automatically be applied to your cart.

How do I earn the 10% cashback on my DoneGood purchases?

Use your Karma Wallet Card at checkout and automatically earn 10% cashback. You can see your accrued cashback under in the Karma Wallet App and your cashback from DoneGood will be available in your next payout.

What is the relationship between Karma Wallet and DoneGood?

In April 2024, Karma Wallet acquired DoneGood. With a shared mission to empower conscious consumers, DoneGood is now part of the Karma Wallet ecosystem. Learn more about Karma Wallet here.

 

Partnerships:

Planning a bulk order for an event or your corporate office?

We'd love to collaborate with you to bring sustainable products to your gathering or workplace. Reach out to us at team@donegood.co with more details, and let's make it happen!

I am a brand. How can I work with DoneGood?

If you're a brand looking to partner with us, we're excited to hear from you! Please take a moment to fill out the brand application form so we can learn more about your social and environmental practices and we’ll be in touch.

I am a reporter or publication. How can I work with Karma Wallet?

Help us share our story. If you're a reporter, publication, blogger or podcaster, we'd love to speak with you. Contact us through our Contact Us page.

I am an influencer. How can I work with Karma Wallet?

Influencers, bloggers, podcasters, affiliates, and publications – help us grow our community! We offer a commission for DoneGood orders. We are also open to select paid placements. Contact us through our Contact Us page.

If you haven't found the answer to your question here, feel free to contact us at team@donegood.co, and we'll be happy to assist you further.